Augmented reality is quickly becoming one of the hottest trends in marketing. A 2018 Deloitte report found that almost 90% of companies with annual revenues of over $100 million are now leveraging AR or VR technology for marketing. While in smaller firms only 10 percent of marketers use augmented reality but importantly, 72% are planning to in the coming year. This trend is evident across numerous sectors, however, the potential for Augmented Reality to have a positive impact in the marketing sphere is huge and there are already a number of successful use cases where the use of this technology has had a direct impact on driving user engagement.
In this blog piece we will explore what Augmented Reality is, its current applications and its potential to change the marketing function looking into the future. AR is being recognised more and more as an innovative and creative way of connecting with customers and increasing engagement. While the basic technology has existed for years, it has significantly grown in popularity in recent times and this trend shows no signs of abating.
What is Augmented Reality?
Augmented reality is a technology that provides an interactive experience where the objects that reside in the real-world are enhanced by computer-generated perceptual information, across multiple senses including visual, auditory and touch. An easy to conceptualise example of Augmented Reality is the popular Pokémon GO phone application that allows users to visit real-world locations to capture computer-generated exotic monsters.
What is the difference between Augmented Reality and Virtual Reality?
Augmented reality uses the existing real-world environment and puts virtual information on top of it to enhance the user experience. Conversely, virtual reality involves users inhabiting an entirely different virtual environment altogether. While both are exciting technologies, the capabilities of Augmented Reality technology to put products in the consumers in a real world environment has more practical applications for marketers at present.
Augmented Reality opens up a wide new range of possibilities in the third dimension. One such example of where operating in the third dimension can significantly improve the customer experience is the potential to complement AR experiences with advertising. Where viewers could once only see ads directly ahead of them, they can now view display ads in their peripheral vision.
What is the outlook for AR technology
Despite the fact that AR has been used in limited cases such as in sports for years, at present, it is still an emerging technology, and consumers are more likely to remember an AR-focused campaign because of the limited number of brands developing them. When AR is mentioned, most people think of a few specific examples of Augmented Reality such as the Pokemon Go app which temporarily took the world by storm. The novelty associated with AR means that if a firm can come up with an interesting and engaging application for AR to supplement their brand image, they can create a differentiated level of value for their company.
Before launching an augmented reality application, it is vital that you test it numerous times to ensure that it offers a truly unique, engaging experience for your audience. This may mean investing in user testing which is well worth the return to ensure you get it right. If you can get your audience excited from the start, this will potentially increase the number of shares and likes you receive across your social media platforms.
While Augmented Reality is not yet mainstream, the number of companies investing in the technology is growing fast and engaging users. For companies looking to create differentiated experiences, now is the time to invest in AR technology to meet customers demands, create unique experiences, and position your brand as more innovative and engaging compared to the competition.